Change Management Overview

The business space is becoming increasingly dynamic with the ever increasing speed of change, tech related transformation and the leveraging of data insights disrupting established business models and methods.


A clearly defined change management approach and implementation can:

- Avoid stagnation and continually improve what we do

- Keep up with competitors

- Innovate and refine systems and practices to maintain relevancy and service quality

- Identify and deliver benefits e.g. lower costs, more revenue.


What Zenith Designs offers:

- Change readiness assessment

- Change impact assessment

- Defining change methodology, strategy, plan and execution

- Stakeholder identification and segmentation

- Stakeholder and vendor management, relationhip management

- Repoting, tracking and governance

- Communication planning

- Defining change support pre and post change

- Risk identification, analysis and management

Team joining hands



Benefits of structured change

- Change more likely to be adopted and integrated into BAU

- Provides support for the change and drives adoption

- Provides a roadmap for the change

- Risks are identified and mitigated

- Empowers leaders and managers to better embed the change

- Improves processes and BAU





Risks of unstructured change

- Change may not be adopted

- Staff regress to using old methods

- Change adoption is not adequately driven and sustained

- Identified benefits of the change are not realised

- Risks are not identified and mitigated





The People side of change

A successful change involves securing the buy-in of the people involved and affected by the change. Zenith Designs ensures that stakeholder support, skills identification, support materials and training, as well as communications are at the forefront of any change.

Communications and liaising closely with stakeholders are key factors that:

- Adequately suport the people affected by the change both pre and post change implementation

- Ensure support materials and training is available, is fit for purpose and adequately robust

- Clearly defines the need for change and the lists the benefits to help drive the need for change

- Identifies clear communications plan

- Identifies and facilitates change support groups, points of contact and change champions within the organisation.



sarah model for change